Diploma Full Time

9-1-1 Emergency and Call Centre Communications

at Durham College · Oshawa, Ontario

Duration

Four semesters

Tuition

On request

Intake

September 2026

Mode

Full Time

About this program

The Diploma in 9-1-1 Emergency and Call Centre Communications at Durham College offers comprehensive training tailored for those seeking a career in emergency response and communication. This program aims to equip students with essential skills necessary for managing emergency situations effectively, enhancing public safety and service delivery. Students will explore topics such as emergency service protocols, communication technologies, and psychological aspects of crisis management. The typical structure of the program comprises both theoretical and practical learning experiences. Students engage in simulations and role-playing activities that replicate real-life call centre scenarios, ensuring they gain hands-on experience. Subjects covered include emergency communication systems, legal and ethical responsibilities, and crisis negotiation strategies, fostering a robust understanding of the field. By studying in this vibrant and diverse country, students will gain exposure to a real-world context of emergency services, broadening their perspective on global best practices. The skills garnered from this course extend beyond communication; students develop critical thinking, quick decision-making, and stress management abilities, all essential for effective performance in high-pressure environments.

Entry requirements

To enroll in the Diploma in 9-1-1 Emergency and Call Centre Communications, applicants typically need a high school diploma or equivalent. Additionally, some relevant coursework or experience in social or health services may be beneficial. A passion for helping others and a commitment to public service are also important prerequisites for success in this field.

English: International students must demonstrate proficiency in English, typically through an IELTS score of 6.0 or a TOEFL score of 80. Higher scores may be required depending on specific entry criteria, and it is essential to verify exact language proficiency requirements as stipulated by the university.

International students: International students should ensure they have a valid passport and provide documentation required for a student visa application. It is crucial to check the official requirements for the student visa process in the host country, including potential financial proof and health insurance considerations. Always verify the latest information from official immigration sources to ensure compliance with all regulations.

Career outcomes

<ul><li>Emergency Call Taker</li><li>Public Safety Communicator</li><li>Dispatch Operations Manager</li><li>Emergency Services Coordinator</li><li>Communications Training Officer</li><li>911 Public Educator</li><li>Call Centre Supervisor</li></ul>

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